Linne Vantage Electric Water Heater Failed to Upgrade

Lin Nei, Vantage two home appliance water heater product quality failure, began to upgrade.

On December 18th, this newspaper released a product recall announcement on the official website of the company and Sina Weibo on the day of the remarks that Linne and Vantage were found in Shanghai about the quality of electric water heaters. Water heater publicly recalled. Vantage shares (002305) has not responded to the "non-conforming electric water heater".

Faced with the same problem, the two companies have a very different attitude towards product quality issues involving user interests. It can be clearly seen who is serving consumers and who is ignoring consumers.

When a reporter from China Enterprise News called the company in the name of an investor and called for Vantage shares, a staff member who claimed to be in charge of investor relations and communication disclosed on the phone, “Because electric water heaters account for a relatively small proportion of the entire company, they mainly commissioned outside factories. OEM OEM production, the company's business unit should handle this matter."

For the “quality unqualified” electric water heater treatment plan, the above-mentioned personnel first said that “there is a normal problem in the outside world. How to solve it will not be recalled. The relevant departments of the company are discussing”.

When the reporter proposed, "Linne has recalled the problem of electric water heaters, and then Vantage will not do so," said the above-mentioned staff, "The company is also on the Internet to see this news, and immediately on the quality of the problem within the electric water heater The test found that there was no problem that Shanghai detected."

"Actually, the Shanghai Bureau of Quality Supervision also commissioned a third-party quality inspection agency to test the results. The test results were not known to the company. They released the news in advance to the joint media. This may be done in cooperation with some media." Again, it was surprisingly stated that, through confirmation with other departments, the company had contacted the Quality Supervision Bureau of Zhongshan City and the Shanghai Bureau of Quality Supervision to request re-examination of the above-mentioned problems.

S&P commentator Yu Qingjiao believes that the impact of negative events on the performance of Vantage shares should not be limited to this type of water heater, and will have an impact on the sales of the company in the peak season of New Year's Day and Spring Festival. The fact that Vantage did not respond to the present is a sign of corporate indifference and numbness.

On the second day of release of the recall announcement by Linne, a reporter from China Enterprise News called the service hotline on behalf of consumers. A staff member from the Linne Service Center called back, “The publicly recalled electric water heaters do not involve the safety of product use, that is, the energy efficiency indicators do not meet the national requirements, and the energy consumption of a water heater at the first-level energy efficiency should increase by 10% without affecting normal operation. Use, you can rest assured that if you really want to exchange goods, we will first write down and then contact."

Hong Shibin, a economist and commentator, said: “Whether or not there is a safety issue, if Linne declares that it is an energy efficiency level and is identified as having only two levels of energy efficiency, this is a product fraud, misleading consumers, and companies should take responsibility and compensate consumers for losses. ". It is reported that the forest unqualified electric water heater was listed and sold on December 28 last year. As of December 18 this year, the company decided to recall it, and the warehouse has 68 products. At the same time, there are many products that exist in the merchant's warehouse. At present, Linne has not yet assessed the loss caused by this product recall and negative events on the company's performance.