At the end of the year, the market has poured cold water on the shared bicycle industry. Previous reports have pointed out that funds from Mobi Bai and OFO Xiao Huangche have become so tight that they have begun to misappropriate user deposits to fill the gap and misappropriated a total amount of up to RMB 6 billion. Although both companies subsequently denied this, they are still Many users started the process of refunding their deposits in order to prevent them.
Recently, some users stated that they had not responded to the return deposit process initiated by Mobike. Even users indicated that the deposit refund application has been initiated for more than one month and no deposit refund has yet been received. There are also users who said that the Mobi 400 customer service hotline has been busy for a long time and can't dial.
The return of the deposit is difficult? Mobike cycling: Extension is related to the design of third-party payment platform
In response, Mobike also responded. According to the company's regulations, the deposit will be refunded before September 2016. The system will not be returned on the original route. This type of user is complicated when applying for a refund of the deposit. The staff needs to report the payment bills, and manually transfer Alipay manually. The waiting time is 2-7 working days. As for the issue of delay in deposit refund for a small number of users, it may be related to the product design of the third-party payment platform of the network.
In order to allow users' feedback to be handled positively, Mobi Bike also stated that the users in question “can contact Mobike via the official 400 phone, official Weibo, official WeChat account, official app and other channels of Mobike. ."
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